Return
Reason code.
Retail feature
Returns and exchanges in one flow
In retail returns are unavoidable; what matters is managing them in an orderly way. The system matches a return from the shop or web shop with the order number, asks for a reason code, books the item back to stock or sets it aside and prepares the credit note.
- German, French, Italian, English
- QR-bill and CHF
- Roles and audit log
Record and decision
A return is recorded with item, quantity, customer and reason code. The item's condition is checked and a decision made: resale, discounted sale, return to supplier or disposal; the decision is booked in the stock record.
Return terms are defined according to the company's own policy.
Exchange and credit
In an exchange the new item is sold in the same transaction and the difference is calculated. A credit note or voucher is prepared for the returned amount; the refund is made by accounting. A returns report by reason, item and period can be produced.
The refund method is assessed separately depending on the payment provider.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Swiss-specific points
In Switzerland, return and exchange terms mostly depend on the shop's own policy. The system applies the periods and conditions the company sets; legal interpretation and consumer-rights questions are decided by the company and its specialist, the software gives no legal advice.
Frequently asked questions
Are shop and web returns managed in the same place?
Yes; they match by order number, channel information is kept and reports can be run per channel.
Can vouchers be defined?
Yes; amount, validity and conditions of use are defined.
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