List
All channels.
Retail feature
All orders in one list
Orders arrive from the web shop, the shop and the phone. The system gathers them in one list, shows status (new, in preparation, shipped, delivered), builds the preparation list and prepares the status notice to the customer by e-mail.
- German, French, Italian, English
- QR-bill and CHF
- Roles and audit log
Order intake
An order from any channel appears in the same record structure; channel, customer, items, payment and delivery method are read on one screen. If stock is insufficient, the order is flagged and partial shipment or waiting is chosen.
Phone orders are entered by staff in the panel.
Preparation and status
The warehouse or shop employee sees the preparation list, picks the items and marks them as packed; the status updates in the record. When the order ships, an e-mail with tracking details is prepared for the customer.
Shipping labels and tracking links are assessed separately per carrier.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Swiss-specific points
In Switzerland, customer correspondence is expected in one of four languages. The system links the customer language to the order and prepares notices and invoices in that language; prices are in CHF and invoices can include the QR payment part.
Frequently asked questions
Are shop and web orders seen together?
Yes; they appear in one list with channel information and can be filtered.
Is partial shipment possible?
Yes; missing items are put on hold and an information e-mail is prepared for the customer.
Related topics
Web shop
Web shop: multilingual catalogue, basket, payment and shipping options, link to stock. For Swiss retailers. Quote by e-mail.
Learn moreShipping and delivery
Shipping and delivery: packing, labels, tracking numbers, in-store collection. For Swiss retailers. Quote by e-mail.
Learn moreReturns and exchanges
Returns and exchanges: reason codes, restocking, credit notes and reports. Shop and web-shop returns in one place. Quote by e-mail.
Learn more