Parcel
Weight and contents.
Retail feature
From packing to collection
Getting the order to the customer matters as much as the product. The system manages the packing step, the label per carrier, the tracking number and the in-store collection option; the customer learns the shipment status by e-mail.
- German, French, Italian, English
- QR-bill and CHF
- Roles and audit log
Packing and label
While the prepared order is packed, the contents are checked and the weight recorded. A label is prepared for the chosen carrier, the tracking number is entered in the order and a dispatch e-mail draft is created for the customer.
Label and tracking connection are assessed separately per carrier.
Delivery options
Home delivery, pickup point and in-store collection options are defined; the fee is set by weight, region or basket value. For in-store collection, an e-mail goes to the customer when the item is ready and the record closes on collection.
Shipping fees are entered according to the company's own tariff.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Swiss-specific points
In Switzerland, delivery times differ across mountain regions and cantons; cross-border orders raise customs questions. The system keeps region-based fees and delivery-time information; customs matters are handled separately with a specialist.
Frequently asked questions
Can several carriers be used?
Yes; a carrier is chosen per order, the connection scope is set per company.
How does in-store collection work?
The customer chooses it, receives an e-mail when the item is ready; the order closes on collection.
Related topics
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Order management: web, shop and phone orders in one list, preparation, status and customer notice. Quote by e-mail.
Learn moreWeb shop
Web shop: multilingual catalogue, basket, payment and shipping options, link to stock. For Swiss retailers. Quote by e-mail.
Learn moreReturns and exchanges
Returns and exchanges: reason codes, restocking, credit notes and reports. Shop and web-shop returns in one place. Quote by e-mail.
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