Order
Status tracking.
Retail segment
Order, delivery and assembly: the long road in furniture
In furniture the product often arrives to order, is large and heavy, needs a delivery appointment and assembly, and the customer pays a deposit. The system tracks order status, records the supplier delivery date, plans the delivery and assembly appointment and links payments to the order.
- German, French, Italian, English
- QR-bill and CHF
- Roles and audit log
Order and payment
A customer order is opened, a deposit is taken and the order is placed with the supplier. The supplier delivery date is recorded; if there is a delay, an e-mail to the customer is prepared. The balance is collected on delivery or by invoice and all movements are visible on one order.
Payment methods are assessed separately according to the company’s contracts.
Delivery and assembly
When the item arrives, delivery day and time window are agreed with the customer; vehicle and assembly team are planned. At delivery the customer signature and any damage note are recorded, and a claim is opened with the supplier for missing or damaged parts.
Transport vehicle and driver planning is set up according to the company’s own processes.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Swiss-specific points
In Switzerland quality in homes matters; delivery in mountain areas and apartment buildings may need special planning. The system adds delivery notes (floor, lift, access) to the order; prices are shown in CHF.
Frequently asked questions
Can delivery notes be added to the order?
Yes; floor, lift and access details are written on the order and the delivery team sees them.
Is a supplier delay communicated to the customer?
When the date changes an e-mail to the customer is prepared; sending takes place with company approval.
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