Report
Form with photo.
Management feature
Fault reports: request opened, tradesperson assigned, resident informed
When a leaking tap, a lift or heating fault is reported by phone, e-mail and paper, losses and repeats are inevitable. The system ties the report to one record, assigns the tradesperson and shows the status to the resident.
- German, French, Italian, English
- QR-bill and CHF
- Roles and audit log
From report to fix
A resident opens a request through the portal; the system records unit, location and priority. Management or the caretaker assigns a work order to a suitable tradesperson.
Emergencies are flagged separately.
Tracking and record
Job status (received, scheduled, completed) is communicated to the resident. Each fault is added to the unit history with date, photo and work done.
Recurring faults show up in the report.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Swiss-specific points
Availability and the emergency flow (e.g. water damage, lift) follow your rules. Work-order texts can be prepared in DE, FR, IT or EN.
Frequently asked questions
Can tradespeople access the system?
Yes; they see only the work orders assigned to them.
Is a photo mandatory?
No; it is optional by default, and you set the rule.
Related topics
Caretaker and work orders
Caretaker and work-order software: daily task list, inspection rounds, tradesperson assignment, photo reports and building history. Quote by e-mail.
Learn moreResident portal
Resident portal: notices, fault reports, documents, announcements and bookings in one account. Runs in the browser, four languages. Quote by e-mail.
Learn moreMaintenance and renovation plan
Maintenance and renovation plan: multi-year plan, cost estimates, quote comparison, trades and documents. Report for owners’ meetings. Quote by e-mail.
Learn more