Order
From the web shop.
Business type
Online-only selling: order, warehouse and returns in one flow
An online-only business has no shop but does have warehouse, packing and shipping. The system turns a web-shop order into a pick list, shipping label and invoice; returns and stock differences are tracked in the same structure.
- German, French, Italian, English
- QR-bill and CHF
- Roles and audit log
Order and warehouse
When an order arrives, stock is checked, a pick list is created and items are picked in shelf order. The packed order is marked with shipping label and tracking number, and the customer receives the status e-mail.
The use of barcode readers and the shipping-label connection are assessed separately.
Returns and reports
Returns are recorded with a reason code and the item is directed to stock, inspection or disposal. A return rate and margin report by item, channel and period is available; items with high returns become visible.
An increase in sales or traffic is not guaranteed.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Swiss-specific points
Swiss online buyers shop in four languages and often order across borders. The shop supports language and currency options; local payment methods are chosen with the company, and customs matters are handled separately with a specialist.
Frequently asked questions
Can it be used without a physical shop?
Yes; web shop, orders, warehouse and returns can be used without the till module.
Is dropshipping supported?
Direct shipping from supplier to customer can be defined as a workflow; the scope is assessed separately.
Related topics
Web shop
Web shop: multilingual catalogue, basket, payment and shipping options, link to stock. For Swiss retailers. Quote by e-mail.
Learn moreOrder management
Order management: web, shop and phone orders in one list, preparation, status and customer notice. Quote by e-mail.
Learn moreShipping and delivery
Shipping and delivery: packing, labels, tracking numbers, in-store collection. For Swiss retailers. Quote by e-mail.
Learn more