Report
Photo and note.
Tenant and building journey
Fault: every step from report to repair on record
When faults arrive by phone, message and e-mail, it becomes unclear what was assigned to whom. This flow ties each step to a record and keeps the tenant informed.
- German, French, Italian, English
- QR-bill and CHF
- Roles and audit log
Report and assignment
The tenant reports the fault via the portal or e-mail. Management sets the priority; the job is assigned to the caretaker or an external tradesperson and a confirmation e-mail goes to the tenant.
A phone number for emergencies is set with management separately.
Repair and closure
The tradesperson does the job, adds a photo and note; the invoice is linked to the job record. The tenant confirms after the repair and the record closes.
Warranty and insurance matters are handled separately.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Swiss-specific points
In Switzerland fault reports are often shared between the caretaker (Hauswart) and management. The language follows the tenant; the emergency and out-of-hours process is set with your management.
Frequently asked questions
How are out-of-hours reports handled?
The report is recorded and processed on the next working day; the emergency process is set separately with management.
Can the tenant see the status?
Yes; status shows in the portal or arrives by e-mail.
Related topics
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Fault and damage reporting: photo request, priority, tradesperson assignment, status tracking and resident updates, for Swiss property managers.
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