Return
Reason code.
Order and delivery journey
Returns flow: collection, inspection, stock or disposal
Returns are often managed separately and in a scattered way. The system starts a return with a record, plans the collection or drop-off point, inspects the incoming item and, depending on the decision, books it into stock, or sends it to repair or disposal; the customer sees the status.
- German, French, Italian, English
- QR-bill and CHF
- Roles and audit log
Record and collection
A return is opened with order number, item, quantity and reason code. The item is collected by adding it to a driver tour, or the customer leaves it at a drop-off point; the status is updated in the record.
The drop-off point network is set up according to the company's own means.
Inspection and decision
In the warehouse the incoming item is inspected, its condition recorded and a decision made: restock, repair, discounted sale or disposal. The decision is entered in the stock and customer record; the customer is informed by e-mail.
Refunds or account corrections are made by accounting.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Swiss-specific points
Swiss e-commerce buyers expect returns, and the return period, notice language and currency vary by customer. The system keeps customer language and return terms in the record; legal interpretation of the right of return is made by the company and its specialist.
Frequently asked questions
Can the customer get a return label?
A label can be prepared by e-mail; carrier label integration is assessed separately.
Are return reasons reported?
Yes; lists by reason, product, customer and period are prepared.
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