Photo
From the field.
Order and delivery journey
Damaged delivery: record, ownership and reply
When damage is noticed at delivery, the first hours matter: photo, signature note, related shipment and driver details must be collected. The system opens the complaint in one file, assigns an owner, prepares an interim reply to the customer and gathers documents for insurance.
- German, French, Italian, English
- QR-bill and CHF
- Roles and audit log
Record and ownership
Damage is recorded with photos from the driver app or the office and linked to the shipment, driver, vehicle and proof of delivery. The complaint's status, owner and deadline are visible on one screen.
Transferring data from old records is assessed separately.
Reply and insurance
An interim reply to the customer is prepared from a template and the sending is recorded. For the insurance notice, photos, delivery document, correspondence and amount are collected in one file; outcome and payment status are entered in the same file.
Decisions on liability and compensation are made by the company and its insurer; the software only keeps records.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Swiss-specific points
In Switzerland, notification periods and liability rules vary by type of transport and contract. The system records dates and documents; interpretation of deadlines and the liability decision are made by the company's insurer or legal specialist, the software gives no legal advice.
Frequently asked questions
Are photos linked to the delivery record?
Yes; photos are kept linked to the shipment, driver and proof of delivery.
Is the insurer notified automatically?
No; the system prepares the file and the company files the notice.
Related topics
Damage and complaints
Damage and complaints: photos, delivery record, assigned owner and customer reply in one case. For Swiss logistics companies. Quote by e-mail.
Learn moreDelivery note and proof of delivery
Delivery note and proof of delivery: automatic documents, signature, photo and PDF archive. For Swiss logistics companies. Quote by e-mail.
Learn moreCustomer portal
Customer portal: order entry, shipment tracking, document download and e-mail notifications. For Swiss logistics companies. Quote by e-mail.
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