Know your guests
Preferences and past stays are available to every department.
Star category
Hotel software for 5-star hotels: service without friction
In luxury every detail counts. Your system knows guests' preferences and keeps processes in the background. In the luxury segment every detail counts: a hotel PMS and hotel software for Switzerland that record guest wishes and keep service personal.
- German, French, Italian and English
- CHF, VAT and tourist tax
- Data protection under revFADP
What luxury hotels expect from their software
Guests at a 5-star house expect staff to know them, anticipate their wishes and never ask twice for the same details. That only works if information comes together reliably: room and pillow preferences, allergies, special occasions and earlier stays.
At the same time the technology should stay invisible. Guests want to experience personal service, not operate a system.
How we support your property
Guest profiles bundle preferences and notes that every department sees. You record wishes and services in one place and assign them to the right team. Direct booking appears in your house style, in several languages and with deposit.
Guest app and messages allow contact before and during the stay. Roles protect sensitive guest data, and reports help steer service and pricing.
Your benefits
Wishes under control
Services are recorded, assigned and followed up.
Your own look
Booking in your house style, in four languages.
Discretion
Roles and log protect sensitive guest data.
How we work
- 1
Clarify requirements
By e-mail we discuss your property, your workflows and your goals and agree on the scope.
- 2
Build and connect
We build the solution to fit your hotel and connect it to your existing systems.
- 3
Test and launch
We test with real workflows, train your team and only go live when everything is right.
Discretion and data protection
In luxury, discretion and data protection are especially important. Access rights and logs support the protection of guest data under the revDSG.
Frequently asked questions
Can guest preferences be shared across departments?
Yes, you record them in the guest profile so reception, housekeeping and dining see the same information.
Can the booking engine match our design?
Yes, we adapt the booking flow to your house's look.
How is the classification taken into account?
Star classification is awarded by industry associations. We support processes and service but do not guarantee a rating.
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