Automatic reminder
Sent at the planned time before the appointment.
Practice feature
Appointment reminders: fewer forgotten visits, check-ups invited on time
A reminder e-mail helps patients remember their appointment, while a recall invitation reaches patients who need regular follow-up at the right time. Wording and timing follow your rules.
- German, French, Italian, English
- Patient data and nFADP in mind
- Roles and access log
The cost of an empty slot
When a patient forgets, the slot stays empty and another waiting patient cannot be moved in. A timely reminder is the simple way to reduce those gaps.
Recall works the same way: after a set period since the last visit, the patient receives a written invitation.
The rules are yours
You decide how many days or hours ahead the reminder goes, the tone of the text and which patient groups receive it. Communication runs by e-mail.
Reminder texts are kept short and free of health details; we decide with you what may be written.
Your benefits
Recall invitation
Timely invitation for patients who need follow-up.
Four languages
The e-mail goes out in the patient’s language.
Confirm link
Patients confirm or reschedule in one click.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Swiss specifics
A reminder contains only what is needed; health data is kept to a minimum with the nFADP in mind. The patient’s contact preference is stored in the record.
Frequently asked questions
When is the reminder sent?
You set the timing, for example one day before the appointment.
Does the e-mail mention diagnosis or treatment?
No. The text is kept short; we decide with you what is written.
Can patients cancel?
Yes, a cancel or reschedule link can be offered; you set the rules.
Related topics
Online doctor appointment booking
Online appointment booking for practices and clinics: patients book in their own language, your team manages one calendar. Quote by e-mail.
Learn moreGets a reminder
Second step of the patient journey: receives a reminder before the appointment and confirms or reschedules. Quote by e-mail.
Learn morePatient data protection
Patient data protection: access, retention and deletion rules designed with the nFADP in mind. Not legal advice. Quote by e-mail.
Learn more