Status
Step by step.
Logistics feature
Where the shipment is and when it arrives across the Kingdom
Vision 2030 has raised expectations for digital service, so response time and clean records matter from the first visit. When a customer calls, you need a quick answer to "where is my shipment". The system shows each shipment's status, driver and vehicle details and estimated arrival time, and sends the customer an e-mail notification.
- English and community languages
- payment link and SAR
- Roles and audit log
Status and position
Each shipment goes through steps such as received, loaded, on the road and delivered; the driver updates the status from a phone. Position can come from the driver app or a vehicle tracking device, and the connection type is assessed separately.
The estimated arrival time is based on the data entered and traffic assumptions.
Customer notification
The customer is informed by e-mail at loading, on departure and before delivery; the e-mail includes a tracking link. If there is a delay, the new estimated time is sent automatically.
Notifications are sent by e-mail only.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Saudi-specific points
In Saudi Arabia delivery windows are tight and customer languages vary. The tracking page and e-mails go out in the customer’s language, DE, FR, IT or EN; border crossings and customs waits can be noted separately.
Frequently asked questions
Can the customer open a tracking link?
Yes; the link in the e-mail shows the status of that shipment only.
Is a live map needed?
Not required; status steps are enough, and a map is added if position data is available.
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