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Logistics feature
Customers see their own orders and documents: in Saudi Arabia
The Personal Data Protection Law (PDPL) and SDAIA guidance shape how records are kept, so access and retention are defined early. If customers phone to ask every time, the team loses time. In the portal the customer logs in, enters orders, tracks shipments and downloads delivery notes and invoices; they see only their own data.
- English and community languages
- payment link and SAR
- Roles and audit log
Portal
Each customer logs in with their own account; the order form is pre-filled with previous addresses. The tracking screen shows shipment status and estimated arrival, and the documents section shows delivery notes and invoices.
The portal scope and design are clarified at project start.
Notification and permissions
The customer chooses on which events to receive an e-mail: loaded, departed, delivered, delay. Each customer account can access only its own shipments, and access is logged.
Notifications are sent by e-mail only.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Saudi-specific points
Saudi customers expect the portal in their own language, DE, FR, IT or EN. Data protection matters: access is limited by role, and server location and data processing terms are presented in writing in the quote.
Frequently asked questions
Is the portal adapted to our brand?
Yes; logo and colours are adapted and the scope is stated in writing in the quote.
Can a customer cancel a shipment?
Rules are set by the company; for example a cancellation request can be sent before loading.
Related topics
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