Time
Planned vs actual.
Order and delivery journey
Seeing delays early and informing the customer, built for Saudi Arabia
In Saudi Arabia, quotes and invoices are in riyals with 15% VAT shown clearly, so this is planned that way from the start. Delays happen in every logistics firm; what makes the difference is how early the delay is seen and when the customer is told. The system compares planned and actual times, lists at-risk deliveries and prepares the customer notice.
- English and community languages
- payment link and SAR
- Roles and audit log
Early warning
Statuses in the driver app and, where available, vehicle position are compared with the plan; orders whose expected arrival exceeds the delivery window stand out in the list. The dispatcher can assign another driver or change the sequence.
Vehicle position requires tracking-device data and is assessed separately.
Notice and analysis
An e-mail with the new estimated time is prepared for the customer and the sending is recorded. The delay reason (traffic, waiting, address, vehicle breakdown) is coded; at period end, which reason occurred how often is reported.
The accuracy of the estimated arrival time depends on data quality; no exact time is guaranteed.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Saudi-specific points
Saudi customers expect punctual delivery; winter conditions, mountain passes and border waits can be reasons for delay. The system codes these reasons; the customer notice is prepared in the customer's language, and legal matters such as contractual penalties are assessed by the company and its specialist.
Frequently asked questions
Is the customer notified automatically?
An e-mail is prepared and sent with dispatcher approval or by rule; the scope is set together.
Can a delay report be produced?
Yes; lists and summaries by reason, customer, driver and period are prepared.
Related topics
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Where the shipment is and when it arrives in Saudi Arabia: shipment status and estimated arrival time. SAR quote with 15% VAT, Arabic and English.
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Tour plan: vehicle, driver and stop order in Saudi Arabia: vehicle and driver assignment and stop order suggestion. SAR quote with 15% VAT, Arabic and English.
Learn moreKPIs and reports
On-time rate, cost and utilisation figures in Saudi Arabia: on-time delivery rate and empty kilometres. SAR quote with 15% VAT, Arabic and English.
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