Interface
Five languages.
UK specific
Drivers, office and customers in their own language across the UK
UK teams often run English first with Turkish or other languages for customers and staff, so screens and messages are set up for that from day one. In UK logistics drivers, office staff and customers speak different languages. The interface follows each person's choice, while documents and notifications follow the customer's language; misunderstandings and extra calls decrease.
- English and community languages
- Bacs and GBP
- Roles and audit log
Interface and app
Menus, forms and the driver app are offered. Each user chooses their language in the profile; the same tour list appears in English for one driver and in Vietnamese for another.
Address and cargo descriptions stay in the language they were entered in; no automatic translation is done.
Documents and notifications
Delivery note, invoice and quote templates are prepared; the customer's saved language is chosen automatically. Tracking and delay e-mails also go out in the customer's language.
Additional language needs are assessed at quote stage.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
UK-specific points
In the UK teams speak English and often Mandarin, Vietnamese, Arabic, Greek, Italian or Hindi. Additional language needs are discussed at quote stage; price documents are prepared in GBP.
Frequently asked questions
Can the driver app language be changed?
Yes; the driver chooses their language in the profile at any time.
How is the document language chosen?
The language in the customer record is used; it can also be changed by hand for each document.
Related topics
Driver app
The driver manages everything from the phone in the UK: fixed GBP quote with 20% VAT, UK GDPR-aware.
Learn moreCustomer portal
Customers see their own orders and documents in the UK: fixed GBP quote with 20% VAT, UK GDPR-aware.
Learn moreDelivery note and proof of delivery
Delivery note and proof of delivery prepared automatically in the UK: fixed GBP quote with 20% VAT, UK GDPR-aware.
Learn more