More reviews
An automatic request reaches guests who would otherwise write nothing.
Hotel feature
Guest reviews and feedback: put your guests' voices to work
After the stay you automatically ask guests for their opinion. Every guest gets the link to leave a public review, and criticism reaches you directly. In cloud hotel software you collect and answer reviews in one place. The hotel management software shows where guests are happy and where you can improve.
- German, French, Italian and English
- CHF, VAT and tourist tax
- Data protection under revFADP
Why reviews decide bookings
Before booking, guests read reviews. A few tenths of a point more or less can decide whether your hotel makes the shortlist. Yet most happy guests write nothing on their own, while unhappy ones are more vocal. A friendly, well-timed request after departure evens this out.
It is important that the request stays fair: we do not build filters that forward only good feedback to the public review, because that breaks platform rules. Every guest may give an honest opinion.
How the feedback system works
After departure the guest receives a short e-mail in their language with a survey on room, service, breakfast and overall impression. The message also contains, for every guest, a link to a public review, for example on Google. Survey answers appear in your overview, sorted by topic.
Critical feedback reaches your team immediately, so you can still react. Over time you spot patterns, such as recurring remarks about noise or breakfast, and improve in a targeted way.
Your benefits
Spot criticism early
Negative feedback goes straight to your team so you can react quickly.
Recognise patterns
Reporting by topic shows what you can improve.
Four languages
Request and survey appear in the guest's language.
How we work
- 1
Clarify requirements
By e-mail we discuss your property, your workflows and your goals and agree on the scope.
- 2
Build and connect
We build the solution to fit your hotel and connect it to your existing systems.
- 3
Test and launch
We test with real workflows, train your team and only go live when everything is right.
Fair and within platform rules
Review platforms forbid buying reviews or asking only selected guests for one. We build the system so that all guests get the same opportunity.
Frequently asked questions
On which platforms can guests leave reviews?
We link to the platforms that matter for your hotel, for example Google. The choice is yours.
May we ask only satisfied guests for a review?
No, most platforms forbid it. All guests receive the same request, and you reply to positive and critical reviews alike.
Can I reply to reviews directly?
You write public replies on the respective platform. In the system you see all feedback in one place and can respond accordingly.
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