Report
From the tablet.
Order journey
When a machine fails: report, repair and plan
When a machine stops, the first minutes matter. The operator reports the fault on a tablet, maintenance is notified by e-mail, the downtime reason is recorded and planning immediately sees which jobs will be late.
- German, French, Italian, English
- QR-bill and CHF
- Roles and audit log
Report and response
The operator selects the fault type at the machine and adds a photo if needed. An e-mail goes to the maintenance lead, the job is assigned and the status is visible; when the repair is done the machine is released again.
In emergencies the company’s own internal procedures apply.
Plan and analysis
Planning shows the jobs assigned to the stopped machine and suggests moving them to another machine. Downtime duration and reason are recorded; the most frequent reasons are ranked in the OEE dashboard.
Transfer suggestions are based on machine capabilities and the data entered.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Swiss-specific points
Swiss customers want to know about delays early. A change in the plan can be shared by e-mail for customer communication. Notifications go out in DE, FR, IT, EN or TR; response rules are defined with the company.
Frequently asked questions
Can a fault be reported from a phone?
Yes; a report can be made from a browser or tablet, and a machine can be selected by QR code.
Is a fault history kept?
Yes; faults, downtime and repair notes are stored for each machine.
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