Cancellation decision
Ready on site.
Booking journey
Cancellation to refund: for event and tourism businesses
A cancellation is decided because of weather or low turnout, participants are informed and refund or new date is processed. The record stays complete.
- German, French, Italian and English
- CHF, VAT and tourist tax
- Data protection under revFADP
From cancellation to refund
The decision is recorded with its reason; participants choose refund or new date from the link in the message. Choices are listed, the refund amount calculated by rule and returned by payment method.
Your benefits
How we work
- 1
Clarify requirements
By e-mail we discuss your property, your workflows and your goals and agree on the scope.
- 2
Build and connect
We build the solution to fit your hotel and connect it to your existing systems.
- 3
Test and launch
We test with real workflows, train your team and only go live when everything is right.
Swiss specifics
Refund and cancellation terms are set by the business according to its general terms and law.
Frequently asked questions
Can a refund be given as a voucher?
Yes; if the guest agrees the balance is written to a voucher.
Related topics
Booking to delivery
After booking, participant details are collected, guide and equipment prepared, a reminder sent and the event delivered.
Learn moreWeather and cancellations
A cancellation or postponement is announced in one step; participants get a bulk message and choose a refund or new date.
Learn morePayment and QR-bill
Deposit and balance are taken by card or QR-bill; the booking confirms when payment arrives.
Learn more