Card
Shop and web.
Retail feature
Recognise returning customers
Businesses in Leeds, Glasgow, Edinburgh, Bristol and Cardiff get the same fixed-scope approach and a named contact who replies within a working day. A loyalty programme recognises the customer in shop and web shop and rewards purchases. The system collects points with a card or account number, defines coupons and shows purchase history; customer communication is only through permitted channels, in particular e-mail.
- English and community languages
- Bacs and GBP
- Roles and audit log
Points and coupons
At the till the card is scanned or the number entered; points are calculated from the amount and written to the customer account. Coupons or discounts are defined against points, with validity date and usage limit.
The rules are set according to the company's own programme.
History and consent
The customer card shows recent purchases, total spend and points balance. Whether the customer has agreed to e-mail contact is recorded; without consent no campaign e-mail is prepared.
Data protection texts are clarified with the company and its specialist.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
UK-specific points
In the UK, the use of customer data is subject to data protection rules. The system keeps only necessary data, records consent status and makes handling deletion requests easier; compliance assessment and texts are done by the company and its specialist, the software does not guarantee compliance.
Frequently asked questions
Can loyalty be used without a card?
Yes; a customer account with phone number or e-mail can also be used.
Are campaign e-mails sent?
Only to customers who have agreed; a draft is prepared and sent with your approval.
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