Account
Own unit.
Management feature
Resident portal information, requests and documents in one account across the UK
Personal data is handled under UK GDPR and ICO guidance, so access, retention and deletion are defined early instead of bolted on later. When residents go back and forth between phone, e-mail and notice board for a fault, a document or an announcement, both the management and residents lose time. The portal keeps request and reply on record.
- English and community languages
- Bacs and GBP
- Roles and audit log
What does a resident see?
After login a resident sees notices, documents, open requests and bookings for their own unit. A new request is opened in minutes with a form and a photo.
No app installation is needed; a browser is enough.
Management side
Management sees incoming requests in one list, filters by building or resident and replies via the portal. Notices go to selected buildings or all sites.
Response times can be reported.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
UK-specific points
In the UK a building often houses residents who speak English or your own community language; the portal informs each in their preferred language. Personal data is protected with UK GDPR in mind.
Frequently asked questions
Do residents have to install an app?
No; the portal runs in the browser and notices arrive by e-mail.
Can it be used for a single building only?
Yes; it scales from one building to many sites.
Related topics
Fault reporting
Fault reports: request opened, tradesperson assigned, resident informed in the UK: fixed GBP quote with 20% VAT, UK GDPR-aware.
Learn moreNotices and messaging
Notices and messaging: right building, right residents, logged delivery in the UK: fixed GBP quote with 20% VAT, UK GDPR-aware.
Learn moreShared space booking
Shared space booking: calendar, rules and notifications in the UK: fixed GBP quote with 20% VAT, UK GDPR-aware.
Learn more