Strengths of off-the-shelf
It starts quickly, has a low upfront cost and is mature for common processes. It can feel restrictive when your processes are different.
Strengths of custom software
It fits your process exactly, integrates with the systems you need and can create competitive advantage. The upfront cost is higher, but licence fees and workarounds fall.
- Choose off-the-shelf: standard process, small team, fast start
- Choose custom: distinctive process, many integrations, long-term growth
- Mix: custom modules on top of an off-the-shelf core
Decision checklist
How distinctive is your process, how many users, which systems must it talk to, what is the three-year total cost and who owns the data? Answer these in writing.