Report
Photo and note.
Tenant and building journey
Fault: every step from report to repair on record across the Kingdom
Payments in the Kingdom mean mada, Apple Pay and, for many shoppers, STC Pay or Tabby, and the flow is built around them. When faults arrive by phone, message and e-mail, it becomes unclear what was assigned to whom. This flow ties each step to a record and keeps the tenant informed.
- English and community languages
- payment link and SAR
- Roles and audit log
Report and assignment
The tenant reports the fault via the portal or e-mail. Management sets the priority; the job is assigned to the caretaker or an external tradesperson and a confirmation e-mail goes to the tenant.
A phone number for emergencies is set with management separately.
Repair and closure
The tradesperson does the job, adds a photo and note; the invoice is linked to the job record. The tenant confirms after the repair and the record closes.
Warranty and insurance matters are handled separately.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Saudi-specific points
In Saudi Arabia fault reports are often shared between the caretaker (Hauswart) and management. The language follows the tenant; the emergency and out-of-hours process is set with your management.
Frequently asked questions
How are out-of-hours reports handled?
The report is recorded and processed on the next working day; the emergency process is set separately with management.
Can the tenant see the status?
Yes; status shows in the portal or arrives by e-mail.
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