Order
Starts with a quote.
Order journey
One flow from order to delivery
Payments in the Kingdom mean mada, Apple Pay and, for many shoppers, STC Pay or Tabby, and the flow is built around them. An order passes through many hands in the workshop and information can get lost at every handover. In this flow, order, planning, production, quality, dispatch and invoice move along the same record; everyone sees the status.
- English and community languages
- payment link and SAR
- Roles and audit log
The flow
When an order arrives, the quote becomes a work order, planning assigns machine and shift, and the workshop reports progress on a tablet. Work that passes quality control moves on to dispatch and invoice.
Steps are adapted to the company’s process.
Status and delivery
If a customer asks, you can see on one screen which step the order is at. Late jobs raise a warning; delivery note and invoice are prepared from the same record.
Delivery estimates are based on the data entered.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Saudi-specific points
Saudi customers expect firm delivery dates, so visibility of status matters. Documents are prepared in DE, FR, IT, EN or TR, the invoice carries the payment link and VAT details, and prices are shown in SAR.
Frequently asked questions
Can a customer see the order status?
Optionally; a customer portal is assessed separately, the simplest form being an e-mail notification.
Can a rush order be slotted in?
Yes; the planning tool shows the affected jobs and suggests a new sequence.
Related topics
Orders and work orders
Order, bill of materials and work order together in Saudi Arabia: customer order and status and bill of materials. SAR quote with 15% VAT, Arabic and English.
Learn moreProduction planning
Production plan: orders, capacity and due dates in Saudi Arabia: machine and shift plan and due-date calculation. SAR quote with 15% VAT, Arabic and English.
Learn moreDelivery note and invoice
Shipping: delivery note, payment link and payment tracking in Saudi Arabia: delivery note PDF and payment link. SAR quote with 15% VAT, Arabic and English.
Learn more