Tracking
Status and date.
Trade feature
Where is the cargo, when does it arrive on one screen, built for UK businesses
Teams in London, Manchester and Birmingham usually want this running before the next quarter, so the scope is built around how your people actually work. The customer asks the same question every day: where is my order. The system keeps carrier, tracking number, departure and estimated arrival date and status for each shipment, flags delays and prepares an e-mail notice for the customer.
- English and community languages
- Bacs and GBP
- Roles and audit log
Shipment record
The shipment is opened from the order: carrier, vehicle or container information, departure date and estimated arrival are entered. Statuses are followed as loaded, in transit, at customs and delivered; every change is logged with date and user.
Automatic connection to carrier systems is assessed separately depending on the carrier.
Delay and notice
When the estimated arrival is passed the shipment is flagged red and listed for the sales team. The status notice to the customer is prepared as an e-mail draft and sent with your approval; the whole shipment history is visible on the customer card.
Separate status lists can be defined for road, sea and air transport.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
UK-specific points
In the UK transit and road transport are dense and shipments often cross borders. The system follows road, sea and air shipments in the same structure; assessment of border crossing and customs procedures belongs to the company and its customs broker.
Frequently asked questions
Can the customer follow the shipment themselves?
Status is communicated by e-mail; a customer portal is optionally assessed separately.
Can several carriers be used?
Yes; a carrier is chosen for each shipment and reports are available per carrier.
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