Damage
With photos.
Logistics feature
Damage and complaints in one case file
Teams in Turku, Jyväskylä, Lucerne and St. Gallen get the same fixed-scope approach and one contact who replies within a working day. With damaged or short deliveries the hard part is bringing the records together. The system links the delivery photo, signature and driver note to the complaint case, assigns an owner and prepares the customer reply from the record.
- English and other languages
- payment link and EUR
- Roles and audit log
Opening a case
The customer or driver reports the damage; the shipment, delivery record, photos and driver note are added to the case automatically. Insurance details, estimated amount and further documents can be attached.
Legal advice is needed on liability and compensation.
Follow-up and reply
The case moves through steps such as open, under review and resolved, and an overdue warning is sent. The reply to the customer is prepared from the record and sent by e-mail once an authorised person approves.
Response times are set according to company rules.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Finland-specific points
In Finland customer trust depends on a quick, clear reply. Replies are prepared in the customer’s language; liability, insurance and compensation are clarified with the company’s insurer and legal advisor.
Frequently asked questions
Can insurance details be added?
Yes; policy number and notes are added to the case; the process stays with the company.
Are complaint statistics available?
Yes; by damage type, customer, driver and period.
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