Automatic reminder
Sent at the planned time.
Patient journey
The patient gets a reminder: does not forget, confirms or reschedules in a click across the U.S.
U.S. teams work in English, and many also serve Spanish- or Turkish-speaking customers and staff, so screens and messages are prepared for that from day one. Before the appointment the patient receives a short e-mail: date, time, address and a confirm or reschedule link. Forgotten appointments drop, and a freed slot is noticed early.
- English and community languages
- Patient data and PIPEDA in mind
- Roles and access log
An appointment not forgotten
The reminder helps the patient check their calendar. Timing is your rule, for example one day before.
It carries no health information; only the appointment itself.
A freed slot is known early
If the patient reschedules or cancels, the slot opens in the calendar at once and another patient can be offered it.
On busy days a rule can be set to inform a waiting patient.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Canadian specifics
A reminder contains only what is needed; health data is kept to a minimum with the PIPEDA in mind. The patient’s contact preference is stored.
Frequently asked questions
Can the patient turn off reminders?
Yes, the contact preference is stored in the record.
Is SMS needed?
Communication runs by e-mail; any other channel is discussed separately.
What happens when the patient reschedules?
The slot opens, a new one is chosen and the team is informed.
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