Interface
Five languages.
UAE specific
Drivers, office and customers in their own language, for teams in Dubai and Abu Dhabi
Teams in the Emirates work in English and Arabic side by side, with Turkish common among staff and customers, so screens and messages are prepared for all three. In UAE logistics drivers, office staff and customers speak different languages. The interface follows each person's choice, while documents and notifications follow the customer's language; misunderstandings and extra calls decrease.
- English and community languages
- payment link and AED
- Roles and audit log
Interface and app
Menus, forms and the driver app are offered in five languages. Each user chooses their language in the profile; the same tour list appears in English for one driver and in Vietnamese for another.
Address and cargo descriptions stay in the language they were entered in; no automatic translation is done.
Documents and notifications
Delivery note, invoice and quote templates are prepared in five languages; the customer's saved language is chosen automatically. Tracking and delay e-mails also go out in the customer's language.
Additional language needs are assessed at quote stage.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
UAE-specific points
In the UAE teams speak English and often Mandarin, Vietnamese, Arabic, Greek, Italian or Hindi. Additional language needs are discussed at quote stage; price documents are prepared in AED.
Frequently asked questions
Can the driver app language be changed?
Yes; the driver chooses their language in the profile at any time.
How is the document language chosen?
The language in the customer record is used; it can also be changed by hand for each document.
Related topics
Driver app
The driver manages everything from the phone in the UAE: fixed AED quote with 5% VAT, English and Arabic.
Learn moreCustomer portal
Customers see their own orders and documents in the UAE: fixed AED quote with 5% VAT, English and Arabic.
Learn moreDelivery note and proof of delivery
Delivery note and proof of delivery prepared automatically in the UAE: fixed AED quote with 5% VAT, English and Arabic.
Learn more