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Logistics feature
Customers see their own orders and documents
If customers phone to ask every time, the team loses time. In the portal the customer logs in, enters orders, tracks shipments and downloads delivery notes and invoices; they see only their own data.
- English and community languages
- Stripe and USD
- Roles and audit log
Portal
Each customer logs in with their own account; the order form is pre-filled with previous addresses. The tracking screen shows shipment status and estimated arrival, and the documents section shows delivery notes and invoices.
The portal scope and design are clarified at project start.
Notification and permissions
The customer chooses on which events to receive an e-mail: loaded, departed, delivered, delay. Each customer account can access only its own shipments, and access is logged.
Notifications are sent by e-mail only.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
US-specific points
US customers expect the portal in their own language, DE, FR, IT or EN. Data protection matters: access is limited by role, and server location and data processing terms are presented in writing in the quote.
Frequently asked questions
Is the portal adapted to our brand?
Yes; logo and colors are adapted and the scope is stated in writing in the quote.
Can a customer cancel a shipment?
Rules are set by the company; for example a cancelation request can be sent before loading.
Related topics
Shipment tracking
Shipment tracking: status, position, delivery time and customer notification on one screen. For US logistics companies. Quote by e-mail.
Learn moreTransport orders
Transport order software: pickup, loading and delivery addresses, cargo details, price and status. For US logistics companies. Quote by e-mail.
Learn moreDelivery note and proof of delivery
Delivery note and proof of delivery: automatic documents, signature, photo and PDF archive. For US logistics companies. Quote by e-mail.
Learn more