Complaint record
Save time.
Hotel feature
Complaint handling: for cleaning and facility services
A complaint is recorded and linked to the site and crew; an owner is assigned and resolution time tracked. Photo and check records support the reply.
- English and the community languages your customers speak
- SEK, VAT (moms) (moms) and local levies
- Data protection under GDPR
A complaint becomes a chance to improve
A customer reports by phone, portal or email; a record opens automatically and the team leader is notified. The root cause and measure taken are written down and if the same issue recurs it shows in the management report.
Your benefits
How we work
- 1
Clarify requirements
By e-mail we discuss your property, your workflows and your goals and agree on the scope.
- 2
Build and connect
We build the solution to fit your hotel and connect it to your existing systems.
- 3
Test and launch
We test with real workflows, train your team and only go live when everything is right.
Swedish specifics
Complaint response times and compensation rules depend on the customer contract; the company decides.
Frequently asked questions
Can a damage report be prepared for insurance?
Yes; the incident record and photos are exported as a document.
Related topics
Quality control
A supervisor inspects the site, scores items and returns gaps to the crew.
Learn morePhoto evidence
The crew member photographs before and after; photos are saved tied to site, time and task.
Learn moreCustomer portal
The customer sees the service calendar, check results and selected photos in the portal and sends extra requests or complaints directly.
Learn more