List
All channels.
Retail feature
All orders in one list: in Saudi Arabia
Saudi customers often verify identity through Nafath and share a National Address, and forms leave room for both. Orders arrive from the web shop, the shop and the phone. The system gathers them in one list, shows status (new, in preparation, shipped, delivered), builds the preparation list and prepares the status notice to the customer by e-mail.
- English and community languages
- payment link and SAR
- Roles and audit log
Order intake
An order from any channel appears in the same record structure; channel, customer, items, payment and delivery method are read on one screen. If stock is insufficient, the order is flagged and partial shipment or waiting is chosen.
Phone orders are entered by staff in the panel.
Preparation and status
The warehouse or shop employee sees the preparation list, picks the items and marks them as packed; the status updates in the record. When the order ships, an e-mail with tracking details is prepared for the customer.
Shipping labels and tracking links are assessed separately per carrier.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Saudi-specific points
In Saudi Arabia, customer correspondence is expected in one of several languages. The system links the customer language to the order and prepares notices and invoices in that language; prices are in SAR and invoices can include the QR payment part.
Frequently asked questions
Are shop and web orders seen together?
Yes; they appear in one list with channel information and can be filtered.
Is partial shipment possible?
Yes; missing items are put on hold and an information e-mail is prepared for the customer.
Related topics
Web shop
Your own web shop, with your own rules in Saudi Arabia: multilingual catalogue and basket and payment. SAR quote with 15% VAT, Arabic and English.
Learn moreShipping and delivery
Packing step, shipping label and tracking number: from packing to collection for teams in Riyadh, Jeddah and Dammam, in Arabic and English. Quote in SAR with VAT itemised.
Learn moreReturns and exchanges
Returns and exchanges in one flow in Saudi Arabia: matching with the order and reason code. SAR quote with 15% VAT, Arabic and English.
Learn more