Serial no.
Recorded at sale.
Retail segment
From serial number to warranty and service across the Kingdom
The Personal Data Protection Law (PDPL) and SDAIA guidance shape how records are kept, so access and retention are defined early. In electronics sales the item's serial number, warranty period and any service record matter. The system records the serial number at sale, calculates the warranty end date, links service requests to the customer and associates accessories with the main product.
- English and community languages
- payment link and SAR
- Roles and audit log
Serial number and warranty
At sale the item's serial number is scanned or entered and linked to the customer record. The warranty period is defined per product group, the end date is calculated and it can be seen on one screen when the customer asks.
Warranty terms are defined according to manufacturer and company policy.
Service and accessories
When a service request is opened, the product, serial number, fault description and status are recorded; the product is tracked as sent to the manufacturer or service and returned, and an e-mail notice is prepared for the customer. Accessories matching the main product are suggested on the sales screen.
Communication with the manufacturer’s service runs by e-mail; automatic connection to manufacturer systems is assessed separately.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Saudi-specific points
In Saudi Arabia warranty and return terms vary by product and contract; many shops apply their own warranty policy. The system applies the periods the company defines; interpretation of legal rights is done by the company and its specialist, the software gives no legal advice.
Frequently asked questions
Is a serial number required on every sale?
It is defined per product group; where serial numbers are needed, entry at the till can be made mandatory.
Is the customer informed when the serviced item returns?
Yes; an e-mail notice is prepared for the customer when the status changes.
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