Automatic reminder
Sent at the planned time before the appointment.
Practice feature
Appointment reminders: fewer forgotten visits, check-ups invited on time across the Kingdom
Teams in Riyadh, Jeddah and the Eastern Province often work in Arabic and English side by side, and the screens follow. A reminder e-mail helps patients remember their appointment, while a recall invitation reaches patients who need regular follow-up at the right time. Wording and timing follow your rules.
- English and community languages
- Patient data and PDPL in mind
- Roles and access log
The cost of an empty slot
When a patient forgets, the slot stays empty and another waiting patient cannot be moved in. A timely reminder is the simple way to reduce those gaps.
Recall works the same way: after a set period since the last visit, the patient receives a written invitation.
The rules are yours
You decide how many days or hours ahead the reminder goes, the tone of the text and which patient groups receive it. Communication runs by e-mail.
Reminder texts are kept short and free of health details; we decide with you what may be written.
Your benefits
Recall invitation
Timely invitation for patients who need follow-up.
Arabic and English
The e-mail goes out in the patient’s language.
Confirm link
Patients confirm or reschedule in one click.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Saudi specifics
A reminder contains only what is needed; health data is kept to a minimum with the PDPL in mind. The patient’s contact preference is stored in the record.
Frequently asked questions
When is the reminder sent?
You set the timing, for example one day before the appointment.
Does the e-mail mention diagnosis or treatment?
No. The text is kept short; we decide with you what is written.
Can patients cancel?
Yes, a cancel or reschedule link can be offered; you set the rules.
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