Order
Starts with a quote.
Order journey
One flow from order to delivery across Italy
Prices are in EUR plus VAT, the scope is fixed before the project starts and there are no surprises on the invoice. Prices are quoted in EUR, and the scope is fixed before work starts, so the invoice holds no surprises. An order passes through many hands in the workshop and information can get lost at every handover. In this flow, order, planning, production, quality, dispatch and invoice move along the same record; everyone sees the status.
- Italian, English
- e-invoices and EUR
- Roles and audit log
The flow
When an order arrives, the quote becomes a work order, planning assigns machine and shift, and the workshop reports progress on a tablet. Work that passes quality control moves on to dispatch and invoice.
Steps are adapted to the company’s process.
Status and delivery
If a customer asks, you can see on one screen which step the order is at. Late jobs raise a warning; delivery note and invoice are prepared from the same record.
Delivery estimates are based on the data entered.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Italian-specific points
Italian customers expect firm delivery dates, so visibility of status matters. Documents are prepared in DE, FR, IT, EN or TR, the invoice carries the QR bill and VAT details, and prices are shown in EUR.
Frequently asked questions
Can a customer see the order status?
Optionally; a customer portal is assessed separately, the simplest form being an e-mail notification.
Can a rush order be slotted in?
Yes; the planning tool shows the affected jobs and suggests a new sequence.
Related topics
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