Status
Step by step.
Logistics feature
Where the shipment is and when it arrives
When a customer calls, you need a quick answer to "where is my shipment". The system shows each shipment's status, driver and vehicle details and estimated arrival time, and sends the customer an e-mail notification.
- English and community languages
- Stripe and EUR
- Roles and audit log
Status and position
Each shipment goes through steps such as received, loaded, on the road and delivered; the driver updates the status from a phone. Position can come from the driver app or a vehicle tracking device, and the connection type is assessed separately.
The estimated arrival time is based on the data entered and traffic assumptions.
Customer notification
The customer is informed by e-mail at loading, on departure and before delivery; the e-mail includes a tracking link. If there is a delay, the new estimated time is sent automatically.
Notifications are sent by e-mail only.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Spanish-specific points
In Spain delivery windows are tight and customer languages vary. The tracking page and e-mails go out in the customer’s language, DE, FR, IT or EN; border crossings and customs waits can be noted separately.
Frequently asked questions
Can the customer open a tracking link?
Yes; the link in the e-mail shows the status of that shipment only.
Is a live map needed?
Not required; status steps are enough, and a map is added if position data is available.
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