Access and deletion
Guest profiles help answer access requests quickly.
Canadian specific
Data protection for hotels: protect guest data under the PIPEDA
Prices are quoted in CAD, GST/HST shown separately where it applies, and the scope is fixed before work starts. Guests entrust you with names, addresses and payment details. Your system helps you protect that data under Canadian law. Guest data deserves care: our hotel software for Canada and the cloud hotel software are designed around the PIPEDA.
- English and the community languages your customers speak
- CAD, GST/HST and local levies
- Data protection under PIPEDA
What the PIPEDA means for hotels
Privacy rules in Canada are set mainly by province laws such as the PIPEDA. Hotels process a lot of personal data: names, contact details, travel documents, payment information and preferences. Guests have rights, such as access to stored data or its deletion, unless a legal retention duty applies.
Hotels must inform transparently, protect data appropriately and know where it is stored. A suitable system makes this much easier.
How the system supports you
Guest data is bundled in one profile, so you can answer access requests quickly and delete or anonymize data on request. Roles and access rights limit who sees which data, and the change log shows who changed what and when.
We discuss with you where data is stored and which service providers are involved, so you can word your privacy notice accordingly. Responsibility for complying with the law remains with you as the operator.
Your benefits
Restricted access
Roles and permissions protect sensitive data.
Log
Changes are traceable.
Transparency
We clarify storage location and involved providers with you.
How we work
- 1
Clarify requirements
By e-mail we discuss your property, your workflows and your goals and agree on the scope.
- 2
Build and connect
We build the solution to fit your hotel and connect it to your existing systems.
- 3
Test and launch
We test with real workflows, train your team and only go live when everything is right.
Not legal advice
This page gives general information and does not replace legal advice. For implementing the PIPEDA in your business we recommend consulting a specialist.
Frequently asked questions
Since when does the PIPEDA apply?
Privacy rules in Canada are set mainly by province laws such as the PIPEDA.
Where is the data stored?
We discuss this with you before setup so you can word your privacy notice correctly.
Can I delete guest data?
Yes, on request data can be deleted or anonymized unless legal retention duties apply.
Related topics
Access rights and audit log
Who may do what in the hotel system? Roles and permissions, change log and secure login for Canadian hotels. Quote by e-mail. Fixed-scope quotes, PIPEDA-aware.
Learn moreOnline check-in
Online check-in and digital forms for Canadian hotels: guests fill in their details before arrival and reception saves time. Data protection under PIPEDA. CAD pricing, GST/HST extra.
Learn moreApple Pay and payment methods
Online payment for direct bookings: Apple Pay, credit card and invoice for Canadian hotels, with deposit and payment link. Quote by e-mail. Fixed-scope quotes, Interac e-Transfer, card and Interac e-Transfer.
Learn more