Complaint record
Save time.
Hotel feature
Complaint handling for cleaning and facility services, for U.S. teams
We build for how Canadian small businesses really operate: GST/HST that changes by county, T4A contractors, and peak seasons that differ by region. A complaint is recorded and linked to the site and crew; an owner is assigned and resolution time tracked. Photo and check records support the reply.
- English and the community languages your customers speak
- CAD, GST/HST and local levies
- Data protection under PIPEDA
A complaint becomes a chance to improve
A customer reports by phone, portal or email; a record opens automatically and the team leader is notified. The root cause and measure taken are written down and if the same issue recurs it shows in the management report.
Your benefits
How we work
- 1
Clarify requirements
By e-mail we discuss your property, your workflows and your goals and agree on the scope.
- 2
Build and connect
We build the solution to fit your hotel and connect it to your existing systems.
- 3
Test and launch
We test with real workflows, train your team and only go live when everything is right.
Canadian specifics
Complaint response times and compensation rules depend on the customer contract; the company decides.
Frequently asked questions
Can a damage report be prepared for insurance?
Yes; the incident record and photos are exported as a document.
Related topics
Quality control
Quality control for cleaning and facility services in the U.S.: fixed CAD quote, GST/HST by province, PIPEDA-aware.
Learn morePhoto evidence
Photo evidence for cleaning and facility services in the U.S.: fixed CAD quote, GST/HST by province, PIPEDA-aware.
Learn moreCustomer portal
Customer portal for cleaning and facility services in the U.S.: fixed CAD quote, GST/HST by province, PIPEDA-aware.
Learn more