Serial no.
Machine record.
Trade segment
From machine to spare part, from document to service
Machinery and technical goods trade means high-value sales, long lead times and after-sales spare parts and service. The system tracks machines by serial number, links spare parts to the machine, keeps technical documents on the item card and ties warranty and service history to the customer.
- English and community languages
- BPAY and AUD
- Roles and audit log
Machine and part
Each machine is recorded by serial number; sale, installation date, warranty end and customer appear on the same record. Spare parts matching the machine are listed, so when the customer calls the right part is found and quoted in seconds.
Technical data and part compatibility come from the manufacturer and are verified by the company.
Service and documents
A service request is opened linked to the serial number, technician and visit date are planned and parts used and time are invoiced. Manual, conformity document and technical drawing are attached to the item card and can be sent to the customer with the quote.
The legal validity of documents is ensured by the manufacturer and the company.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Australian-specific points
In Australia mechanical engineering is strong and customers expect precise technical information and fast spare parts. The system works with four-language technical texts and AUD prices; assessment of product safety and conformity matters belongs to the company and its specialist.
Frequently asked questions
Is the machine history visible by serial number?
Yes; sale, service, parts and warranty history are gathered in one record.
Are technical documents sent to the customer?
Yes; they can be attached to the e-mail with quote and order.
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