Product
Name in every language.
Australian specific
In whatever language the customer shops
In Australia a customer may shop in English or your own community language. The software shows product names, web shop, receipt, invoice and customer e-mails in the customer's language; the staff interface can be used in the staff member's own language.
- English and community languages
- BPAY and AUD
- Roles and audit log
Customer side
Product name and description are kept in separate fields per language and the language can be switched in the web shop. The customer record holds the preferred language; order confirmation, dispatch notice and invoice are prepared in it.
Additional languages are stated separately in the quote.
Staff side
Each user chooses their own interface language. At the till the receipt language can be selected separately for the customer, so the staff member's language and the customer's language work independently.
Languages such as Arabic and Kurdish are used separately in the Iraq version.
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
Australian-specific points
In Australia many community languages are used together and the customer language varies by state. The system separates languages per record; translations are entered by the company or prepared together, and translation accuracy is the company's responsibility.
Frequently asked questions
How many languages are supported?
English and the community languages your customers speak as standard; additional languages are stated in the quote.
Who enters the translations?
The company enters them or they are prepared together; bulk import is possible with CSV or Excel.
Related topics
Web shop
Web shop: multilingual catalogue, basket, payment and shipping options, link to stock. For Australian retailers. Quote by e-mail.
Learn moreProducts and prices
Product catalogue: barcode, variants, price lists, images and multilingual descriptions. For Australian shops. Quote by e-mail.
Learn moreCustomer account
Customer account: order history, addresses, invoice download, return request. For web shops, with data protection in mind. Quote by e-mail.
Learn more