Order
Customer and date.
Production feature
Order, bill of materials and work order together
Teams in Ajman, Ras Al Khaimah, Fujairah and Al Ain get the same fixed-scope approach and one contact who replies within a working day. When a customer order comes in, it must be clear which material, work steps and dates are needed. The system breaks the order into work orders using the bill of materials, shows the status and follows it through to delivery.
- English and community languages
- payment link and AED
- Roles and audit log
Order
An order is recorded with customer, product, quantity and requested date. The bill of materials produces the material requirement and a purchase request is suggested for missing material.
Bills of materials are entered by the company or imported.
Work order and delivery
Each work order goes to the shop floor with its steps, and completed steps are ticked off. The customer learns the order status and expected delivery date by e-mail.
Automatic reading of CAD drawings is out of scope.
Your benefits
How we work
- 1
Clarify the need
By e-mail we discuss your processes, roles, existing systems and how data is moved, and set the scope in writing.
- 2
Build and connect
We build the solution around your workflow and connect it to e-mail, calendar, documents and payment.
- 3
Test and launch
We test every flow with realistic cases, train your team and go live only when it is right.
UAE-specific points
Customers in the UAE mostly write in DE, FR or IT; order confirmations and status e-mails go out in the customer’s language. Prices are in AED and VAT details appear on the invoice.
Frequently asked questions
Can the bill of materials have several levels?
Yes; assemblies are defined as sub-levels.
Can the customer see the order status?
The status is sent by e-mail; a separate customer page can be assessed as an option.
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